Jewel of the Isle Store Policies

LIFETIME GUARANTEE: Any repairs that need to be done on these items will be done at no charge. For example: clasps and earring posts will be replaced, stones will be tightened, and links in bracelets will be strengthened. To keep your jewelry looking its best, we will clean and inspect it for you as often as you wish. This guarantee does not include replacing lost stones or lost jewelry.

RETURN POLICY: We will gladly accept, for store credit, any item returned, in its original condition, within 30 days of purchase. No cash refunds or credits to charge cards will be issued. The store credit has no time limit, and is non-transferrable.

SHIPPING: U.S.Mail -Registered, Priority and Overnight available upon request. Shipping pick up time is 3 pm. Please place your order by
12:00 pm Eastern Time

U.P.S. Ground Track, (prices include insurance up to $500.00)   $10.00
U.P.S. Second Day Air - $15.00
U.P.S. Overnight - $25.00

Store Hours: Monday through Saturday 10 am - 5 pm  E.S.T.

ORDERING: Please use the 800 number to call in your orders. All items are shipped from Jewel of the Isle. Because we hand-craft our items individually, please allow 2 weeks for out-of-stock items. 18kt gold is available by special order only, please allow 3-4 weeks for delivery. The price for 18kt is approximately 30% more that the same item in 14kt.
We accept orders by Fax and E-mail, please confirm orders by calling the toll free number when possible.

1-800-927-2148

PRICES: All prices are non-negotiable. Please ask about our volume purchase discounts. All previous price lists are void. Prices subject to change without notice.

 

Jewel of the Isle
1-800-927-2148

6 Straight Wharf, Nantucket, MA 02554